Encounters Collection "The Travelers" Poster

SHIPPING, RETURNS, EXCHANGES FAQs

UPDATE: Due to Covid-19 and the shipping services ( USPS ) being overwhelmed by the amount of packages you can expect a possible 3-5 extra shipping days to receive your items.  After the order is fulfilled you can use your tracking # (Check your email and also spam folder for confirmation and tracking) from USPS to keep an eye out for your item(s). *PLEASE BE PATIENT* 

We will process and ship your order ASAP, we value you as a customer and know that you excited to get your item(s) you ordered so we ship out all orders as quickly as possible to you don't have to wait as long!

If there are delays it is due to weather, personal leave, or out of stock items, in the event of a delay we will contact you via email and let you know.

LOST OF STOLEN PACKAGES

In the event of a lost or stolen package CXXII Apparel is not responsible to replace the item(s). We know there are circumstances beyond our control with shipping and receiving the items. We will explore options with the customer to help replace the item(s) if needed but not held responsible in the event of this happening.

If you have ordered from CXXII and USPS was the shipping service you will need to reach out to USPS to file a claim for your package that was lost and or stolen. CXXII is not responsible for refunding the customer for any items that become lost or stolen. We are sorry about the inconvenience in your situation. 

WHAT ITEMS ARE RETURNABLE?

You can return your items within 15 days of receipt of your order. 

• *Due to COVID-19 CXXII reserves the rights to refuse any order that has been placed and needs to be refunded, we will work with the customer if needed to accommodate and help out as much as we are able. ( this is only temporary and can change )  
• They must be in original condition
• Items must be unwashed, unworn and undamaged in the original packaging.
• If you have any question please send us a email. ( info@cxxiiapparel.com )

  **Free gifts, promotional or any items purchased during sales or with coupons are not returnable!

ARE THERE ANY CHARGES FOR RETURNS?

• There are no restocking fees for returns.
• Original shipping charges are non-refundable
• You are responsible to pay for the shipping to return an item. A return label will only be provided if it is a mistake on our part.  

CXXII APPAREL VIRTUAL GIFT CARDS.

If you receive one of the CXXII Virtual Gift cards as a gift you may use it on our online store for purchases, if your purchase needs additional funding you must pay the difference in order to complete the purchase.

CXXII Virtual Gift Cards are not refundable as real money and if you need a refund it will be as a store credit. 

If you receive a CXXII Virtual Gift card and do not use it or unable to use it we reserve the right to not allow a refund for your purchase. 

NEED TO EXCHANGE AN ITEM?

If you receive a CXXII Apparel item(s) as a gift or purchase and find out you need to exchange for smaller - larger size...

• They must be in original condition
• Items must be unwashed, unworn and undamaged in the original packaging.
• You are responsible to pay for shipping back to CXXII and also to receive your new item you must pay shipping. So PLEASE make sure to order the RIGHT size. If you have any questions please reach out to us.

HOW SOON WILL I GET MY REFUND?

• Once your return is received and inspected we will send you an email to notify you that we have received your return item(s). We will also let you know if you will receive a refund. (*SALE & PROMOTIONAL ITEMS are NON-REFUNDABLE)
• Item(s) Must be shipping and received before a refund is issued.
• Pending on the situation you will be refunded by a Store Credit and or Refunded directly back to your Credit Card or Paypal.
• Any Questions please email info@cxxiiapparel.com